Help & Support

Frequently Asked Questions (FAQ):

Ordering any items with Q PLUS is as easy as 1..2..3

Simply register your consumer or business profile and view our online shop to make your selection of items and choice of product. 

Our easy to use WooCommerce  check-out cart is integrated with PayFast, one of South Africa’s best Payment Gateways. PayFast accepts all major cards, such as VISA and Mastercard  up to and including R10 000-00 per transaction and instant EFT  with banks in RSA.  

As soon as you have completed your payment and check-out process, you will receive a confirmation of your order and our Team will start prepping your parcel for delivery with MDS Collivery.

MDS offers our clients nationwide delivery to all main, regional and rural areas within the RSA. Delivery on standard sized goods can take anything between 24 hours to twenty one (21) days, depending on the option you selected for your delivery address.  

Using the tracking waybill number, of your MDS Collivery, you can easily track the status of your parcel or simply email us at for one of our customer Care Agents to assist you. 

Something wrong with your parcel? Q PLUS has a no-nonsense policy with the returning or exchanging of items, within 7 days of receipt of the item, due to factory default or covered by manufacturer warranty or guarantee. 

Simply  return your item to our closest Q PLUS parcel hub and we’ll do our very best to get your parcel sorted as quick as we can.

Unfortunately one size does not fit all and it’s always important to check the product descriptions and sizing recommendation of our brands’ sizing charts. 

Unsure if you are selecting the right size, speak to one of our Client Care Agents to assist you with your order on 083 489 3264 or email us on

Regular competitions and giveaways keep our clients engaged and enthused about the amazing brands we feature on our store. Be sure to check out our REWARDS+ page for detailed competition details and rules.

Remember – T’s and C’s apply.  

Loyalty and Rewards are in abundance with Q PLUS,  from points on registration, to our referral scheme, we always offer our users something more than what they bargained for. 

If you are not sure on how any of our loyalty points or reward programs work, please get in touch on 083 489 3264 or email us at

Please visit Terms and Conditions  for more on our Site and Membership Terms and Conditions.

Please visit Privacy Policy for more on our Site and Privacy Terms.

Contact Us

For any assistance please feel fee to contact our
support line on:
Whatsapp: +27(0) 65 372 1536
(Mon – Fri 09:00 -16:00)

E-mail us at:
Alternatively, please fill in the form below: